My 2 year old and I were in the kid section looking at those car books that have wheels, and of course being 2 he took them off the shelf. I would have given this store 5 stars for the great customer service I usually I get except for the horrible customer service I received yesterday by one of the employees. To think in the 90’s, I job-coached so many people with disabilities with Barnes and Noble, had respect for them and was a customer all those years.
I have another 20 plus years of teaching and thats their loss. Good time I have Amazon Prime-my mistake. No wonder Barnes and Noble is going in the way of the Dodo birds. I had a basket of stuff I wanted and was browsing for more. So essentially no responsibility for their rude piss poor behavior. When I went to tell him he took away my books, his snarky response was, «you’re going to get the whole pile?» When I went to tell the manager about the crappy customer service-i was given a lecture about my language, followed by a «what do you want me to do?» comment. Went to get other books, only to find a guy took away my piles of books I wanted to buy. Fine, so I carried my piles of books to a table to review. Browsing thru the carts of Bernstein Bears, Curious George etc books, I was told I was a fire hazard and to read at tables instead. Happy reading! –JustinĪs a teacher and a parent-I am never going back to this store due to the poor customer service. She also convinced me that the purchase might be worth a read for myself before I wrap and ship it off. Becky, the cashier at the time, confirmed that, against all odds, I had managed to stumble upon a fine and age-appropriate choice for my niece. I admit I found it rather difficult to find an appropriate book for a 12 year old girl: a demographic about as removed from me as there is. I was also given excellent advice about a purchase for my niece. I was offered assistance without feeling pestered. The employees I encountered on my latest visit were exceptional. I find their presence comforting, a sign that we’re not a completely hopeless and illiterate nation yet. The usual bookflies can be found here, heads down and buried in their latest reads. Usually the larger stores just devote that extra space to selling «Nook» accessories anyway. My local Carmel Mountain store is smaller than some, but that’s okay by me. Barnes & Noble is the only physical bookstore we have left that has a national presence.
What does it say about our society that the number of books devoted to helping individuals perform better on standardized testing of all sorts is one of the largest single categories in B &N? Anyway, I don’t judge the store for my societal views on this occasion. Too many of the sections are are bigger and far more stocked than I believe they have any right to be.